Policy Pages

*Please note that free shipping applies to the United States of America and Canada only.




Payment

  • We accept all major credit cards through PayPal checkout
  • As per CRA regulations, Canadian orders are subject to GST/HST depending on province of residence as these items will be shipped from our Canadian office in Toronto, ON
  • Infinitote processes all orders in US Dollars. While the content of your cart is currently displayed in your local currency, you will checkout using US Dollar at the most current exchange rate.

Shipping

  • All USA orders are shipped from our office in Niagara Falls, NY, USA and all Canadian orders are shipped from our office in Toronto, ON, CA within one business day.
  • Standard untracked shipping to the USA and Canada for orders over $35 is FREE (7-10 business days). If you prefer expedited tracked shipping (2-5 business days), please select the premium shipping service ($9.99) at checkout.
  • Orders under $35 are subject to a $5.99 shipping fee unless otherwise stated.
  • Orders placed after 1:30pm EST are shipped next business day.

Returns

  • We back our products with a 14-DAY SATISFACTION GUARANTEE! (Item must be in the same condition as received)
  • We do not charge restocking fees
  • Please contact us at info@infinitote.com for an RMA number prior to shipping the return. Returns without an RMA will not be accepted.

Defective items will be credited only after matching the serial number with the one in our records (if applicable). We are aware of all fraud cases and have all item details in our records


Please see the links below for more information:


Return Policy


Privacy Policy


Terms of Service